Ad Issues

Understanding In-Game Ads: Potential Issues and Solutions

Ad Availability and Limitations

Ad Source:

In-game ads are sourced through Facebook's 3rd party ad network. These ads are made available to players based on various factors, including location and profile settings.

Availability Challenges:

• Regional Restrictions: Certain ads might be limited or unavailable in specific regions or to individual users.
• Impact on Features: Some game features, like the Lucky Wheel or +5 cards game, rely on ad availability, which might make them temporarily unavailable.

Delay in Ad Feed:

• Time to Populate Ads: Ad feeds typically take between 4 to 12 hours to populate with available ads.
• Extended Wait Times: If you've been waiting for more than 24 hours without ads, contact us at [e-mail] for assistance.

Dealing with Inappropriate Ads

Reporting Inappropriate Ads:

• Handling Offensive Ads: Clicking or tapping on ad settings usually prompts options to block or report inappropriate ads.
• Facebook Preferences: Visit the preferences page on Facebook for additional ad settings. Note: Adjusting these settings might impact in-game ad availability based on Facebook's limitations.

Contact Us for Support

Seeking Assistance:

• Need Help?: If you're facing prolonged issues with ads or encountering inappropriate content, reach out to us at [e-mail] for support.
• We're Here for You: Our team is ready to assist and resolve any ad-related concerns you might have in the game.

While ad availability and content are managed by external networks like Facebook, we're committed to supporting our players in navigating and resolving any issues they encounter with in-game ads.