Ad Issues

In-Game Ads: Potential Issues and Solutions

Ad Source:

In-game ads are sourced through Facebook's 3rd party ad network. These ads are made available to players based on various factors, including location and profile settings.

We understand that some ads might not be relevant or appropriate for you. While our game team doesn't control the ads shown, you can adjust your Facebook ad settings to influence the types of ads you see.

Since Facebook manages ad delivery across its platform, the ads you see in the game are based on your activity elsewhere on Facebook. But don't worry, you have control over what data is used.

1. Manage Your Off-Facebook Activity

Some businesses share your interactions with Facebook to help personalize ads. For example, if you recently browsed for shoes, Facebook may use that data to show you related ads.

Here’s how to take control:
✅ Disconnect specific activity: Remove history from certain websites or apps.
✅ Clear previous activity: Erase all past shared data.
✅ Manage future activity: Block businesses from sharing data with Facebook.

🔗 Click here to manage your Off-Facebook Activity

2. Block Specific Advertisers

See our article here

Not a fan of a particular brand’s ads? You can block advertisers you've seen recently.
Since this list updates often, check it shortly after seeing an unwanted ad.

🔗 Go to Facebook Ad Preferences

3. Report an Ad in the Meta Ad Library

If an ad is inappropriate, misleading, or offensive, you can report it through Meta’s Ad Library.

How to report an ad:

1️⃣ Open the Meta Ad Library
2️⃣ Choose your location and ad category.
3️⃣ Search for the ad, click the "More" icon, and select "Report ad."
4️⃣ Pick a reason, and the report will be sent to Meta for review.

4. Manage Data Used to Target You

Advertisers use different data points to show you relevant ads. You can limit how much of this data is used for targeting.

Here’s what you can manage:
🔹 Activity from ad partners
🔹 Categories used to target you
🔹 Audience-based advertising
🔹 Ads shown outside of Meta platforms

🔗 Manage your ad settings here

5. Adjust Ad Topics

Facebook suggests ads based on topics they think you might like. You can tweak this by:
✔️ Clicking "View and manage topics" in Facebook Ad Preferences
✔️ Choosing topics you want to see more or less of

🔗 Customize your ad topics here

We hope these steps help improve your ad experience! If you have further concerns, you can always check Facebook’s full guide on ad preferences.

Availability Challenges:

• Regional Restrictions: Certain ads might be limited or unavailable in specific regions or to individual users.
• Impact on Features: Some game features, like the Lucky Wheel or +5 cards game, rely on ad availability, which might make them temporarily unavailable.

Delay in Ad Feed:

• Time to Populate Ads: Ad feeds typically take between 4 to 12 hours to populate with available ads.
• Extended Wait Times: If you've been waiting for more than 24 hours without ads, contact us at [e-mail] for assistance.

Dealing with Inappropriate Ads

Reporting Inappropriate Ads:

• Handling Offensive Ads: Clicking or tapping on ad settings usually prompts options to block or report inappropriate ads.
• Facebook Preferences: Visit the preferences page on Facebook for additional ad settings. Note: Adjusting these settings might impact in-game ad availability based on Facebook's limitations.

Contact Us for Support

Seeking Assistance:

• Need Help?: If you're facing prolonged issues with ads or encountering inappropriate content, reach out to us at [e-mail] for support.
• We're Here for You: Our team is ready to assist and resolve any ad-related concerns you might have in the game.

While ad availability and content are managed by external networks like Facebook, we're committed to supporting our players in navigating and resolving any issues they encounter with in-game ads.