Game Loading / Crashing

Troubleshooting Loading or Crashing Issues

Experiencing difficulties with your game loading or getting stuck at the loading screen? Follow the steps below based on your device:

For Computer / Laptop:

1. Refresh and Reopen:

   • Tap the reload icon or press Ctrl+F5 on your keyboard.
   • Close and reopen the game.

2. Browser Update and Cache Clearing:

   • Update your browser to the latest version. For guidance, click on your browser's name: Chrome, Firefox, Microsoft Edge, Safari.
   • Clear browser cookies and cache for "all time".

3. Internet Stability:

   • Ensure a stable internet connection.
   • Move closer to the router.
   • Avoid simultaneous downloads.

4. Router Restart:

   • Restart your router after a brief power-off period.

For iPhone:

1. Facebook App Update and Connectivity:

   • Ensure the Facebook app is updated.
   • Verify stable internet or Wi-Fi connectivity.

2. Device Restart and App Reinstallation:

   • Restart your iPhone.
   • Reinstall the Facebook app if issues persist.

For iPad:

1. Facebook App Update and Connectivity:

   • Update the Facebook app.
   • Confirm stable internet or Wi-Fi connection.

2. Device Restart and App Reinstallation:

   • Restart your iPad.
   • Reinstall the Facebook app if needed.

For Android devices:

1. Facebook App Update and Cache Clearing:

   • Update the Facebook app via Google Play Store.
   • Clear the app cache through app settings.

2. Internet Stability and Phone Update:

   • Ensure stable internet connectivity.
   • Restart the phone and update the operating system if necessary.

If the issue persists after trying the steps above, please contact our support team at [e-mail] for further assistance.