Repeating Levels

Addressing Progress Loss: Steps to Recover Your Game

Understanding the Issue

Losing Progress:

In rare instances, some players have encountered progress loss, having to replay a previous level. This issue has been observed primarily on Android mobile devices.

Post-Update Concerns:

The problem may arise after updating the Facebook app, impacting game progress.

Steps to Recover Your Progress

Troubleshooting Steps:

If you've experienced progress loss, follow these steps to potentially resolve the issue:

1. Clear Facebook App Data Cache:

   • Navigate to your device's Settings menu.
   • Access Apps (or Application Manager) > Facebook > Storage > Clear Cache. The steps may vary based on your device and Android version.

2. Update Facebook App:

   • Ensure the Facebook or Facebook Lite app is updated to the latest version.
   • Check your internet connectivity for smooth app downloads. Use Wi-Fi for best results.

3. Network Connection:

   • Ensure a stable and reliable data or Wi-Fi connection while accessing the game.

4. Restart and Reopen:

   • Close the app completely and then reopen it to refresh.

5. Device Restart:

   • Restart your device to ensure a fresh start for the app.

Further Assistance

If the issue persists even after following the above steps, please reach out to our support team at [e-mail] for assistance.

Information Required for Support:

To help us better address your concern, please provide the following detailed information:

• Last Level Before Reset: Tell us the level you were on before encountering progress reset.
• UserID Retrieval:
  • Tap the cog wheel icon ⚙️ in the bottom left corner of the game interface.
  • Your userID will be displayed in the bottom right corner.

We appreciate your cooperation and patience in resolving this issue promptly. Our team is dedicated to assisting you and restoring your gameplay experience.