The game crashes or doesn't load correctly

If the game does not load correctly, freezes while playing or you are experiencing any related technical problems, please try following these steps to try to fix it.

- If you are playing on a desktop:

1. Please make sure your browser is updated to the latest version as that may resolve some issues.
2. Check your internet connection or switch to another stable and good WiFi network.
3. Try another browser. We recommend that you use the latest version of Chrome or Firefox.
4. Clear your browser's cache for the Facebook web. You can easily do it following these steps:

• Google Chrome: Settings -> Privacy and security -> Clear browsing data -> Cached Images and files -> Clear Data.
• Mozilla Firefox: Options -> Privacy & Security --> Cookies and Site Data -> Clear Data -> Cached Web Content -> Clear.

5. Finally, reboot your computer.

- If you play on Android:

1. Please make sure the app you are using to play (Facebook app or Bubble Shooter Pro mobile app) is updated to the latest version.
2. Check your mobile internet data or switch to a reliable WiFi network.
3. Reboot your device.
4. Delete the app and reinstall it from Google Play.

- If you play on iOS:

1. Please make sure the app you are using to play (Facebook app or Bubble Shooter Pro mobile app) is updated to the latest version.
2. Check your mobile internet data or switch to a reliable WiFi network.
3. Reboot your device.
4. Delete the app and reinstall it from the App Store.

If the problems persist, don't hesitate to write to our support team at [e-mail] with your FbID and a screenshot of the issue so we can have a deeper look at your case.