How can I get a refund?

Missing Your In-Game Purchase?

If you've made a purchase for coins, a specific bundle, or an item and haven't received it, follow these steps for assistance:

1. Visit Facebook's Refund Website: Head over to Facebook's refund website to resolve the issue. Payments Support

2. Choose Instant Games (Games in Messenger): Select the section related to games within Facebook Messenger.

3. Opt for In-App Game Purchase (Games in Facebook Messenger): Indicate the type of purchase associated with your concern.

4. Select the Appropriate Option: Depending on your situation, choose:

   • Didn't receive in-game items I purchased
   • Request a refund
   • Clarify a payment

For a smoother process, additional details might be necessary based on your case. Providing comprehensive information helps expedite Facebook's resolution.

Please note that at SOFTGAMES, we don't handle in-app transactions or have access to your credit card or bank details. Your security and transaction concerns are handled directly through Facebook's refund system.