How to avoid technical issues?

We know dealing with tech problems is no fun, but we’ve put together some tips to help you enjoy smoother gameplay! While they’re not a magic fix, following these steps can make a big difference. Just choose your device below to see the guide that’s right for you.

🖥️ COMPUTER ┊ 💻 LAPTOP

🍏 iPHONE ┊ 🍎 iPAD ┊ 🤖 ANDROID

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🖥️ If you play on a computer or laptop:

1. Keep your operating system up to date.
   • • Windows: Start > Settings > Update & Security > Windows Update > Check for updates.
     • Mac: Apple menu > System Settings > General (you may need to scroll down) > Software Update.
2. Keep your browser up to date.
   Enable auto-updates to never miss a new version.
3. Clear cookies and cache regularly.
   This helps prevent common issues. Here’s how to do it in Google Chrome (for other browsers like Mozilla Firefox, Microsoft Edge, Safari, click their names for instructions):
   1. Click the three dots  at the top right of your browser.
   2. Click "More tools", then "Clear browsing data".
   3. Select "All time" for the time range.
   4. Check "Cookies and other site data" and "Cached images and files."
   5. Click "Clear data".
4. Stay focused on the game.
   Try not to switch between apps or browser tabs while playing.
5. Ensure a stable internet connection.
   Get close to the router, and avoid downloads while playing.

🍏 If you play on iPhone or iPad:

1. Keep the Facebook app up to date.
   Open the App Store, search for Facebook, and tap "Update" if available.
   
2. Keep your device's operating system up to date.
   Go to Settings > General > Software Update and update if needed.

3. Make sure you’re using iOS 13.4 or greater.

4. Avoid taking calls or switching apps while playing.

5. Ensure a stable internet connection

   Switch to Wi-Fi if you’re using mobile internet for a more stable connection.

🤖 If you play on an Android phone:

1. Keep the Facebook app up to date.
   Open the Google Play Store, search for Facebook, and tap "Update" if available.
2. Keep your phone's operating system up to date.
   Open Settings > System > System update (or “About phone” if needed) and follow the instructions.

3. Make sure you’re using Android 6.0 or greater.

4. Avoid taking calls or switching apps while playing.

5. Ensure a stable internet connection

   Switch to Wi-Fi if you’re using mobile internet for a more stable connection.

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Following these steps should help you enjoy a smoother gaming experience!