How to get a refund?

All purchases in our game are processed by Facebook. Therefore, you'll need to contact Facebook's support team to request a refund. Please keep in mind that it might be a lengthy process and there are many guidelines as to what  purchases are eligible for a refund. Our team cannot influence that.

In order to request a refund from Facebook, follow the steps below.

1. Open Facebook Payment Support by clicking >here<.
2. Select "Instant Games (Games in Messenger)".
3. Select "In-app game purchase (i.e. games in Facebook Messenger)".
4. Select "Process a refund".
5. Select "Accidental charges on my statement" or "Purchase made by someone under 18 years of age".
6. In the designated fields, enter your payment ID, date and amount of your purchase, as well as the  reason for the refund request. You can find a guide where to find the purchase ID at the bottom of this article.
7. Once you entered all the details, click "Send".

Where to find my Facebook Payment ID?

1. Open the "Orders and payments" section of Facebook's Account Center by clicking >here<.
2. You'll find a list of your purchases. Click on the purchase for which you want a refund. If it's not on the list, click "See all" to view older purchases.
3. You'll now see all the details of this purchase. Copy the transaction ID (also called Facebook Payment ID), transaction date, and transaction amount.