Unable to make a purchase

In-game purchases are gradually being rolled out to iPhone and iPads. If you can’t see the in-game shop on your iPhone or iPad yet, don’t worry - it will be available to you soon!

Troubleshooting Payment Issues
If you encounter a problem when trying to purchase in-game items, here are some simple steps to help you troubleshoot:

1. Double-check your payment information.
   Make sure your payment details are correct and up-to-date. It’s easy to make a typo, so give it a quick check!
2. Refresh your browser tab, or close and reopen the Facebook app.
   If you're on a computer, refreshing the tab can help. If you're using a mobile device, try closing and reopening the Facebook app.
3. Check your internet connection.
   Make sure you have a stable internet connection. Getting closer to your Wi-Fi router can help improve the signal.

Still Unable to Make a Purchase?

🖥️ If you're using a computer:

1. Clear Cache and Cookies.
   Clearing your browser’s cache and cookies can resolve many issues. It may seem a bit tedious, but it’s often very helpful! Choose your browser for specific steps: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari. 
2. Update your browser.
   Older browser versions may not support the latest features needed for in-game purchases.
3. Try Another Browser or Device.
   If the problem continues, try making the purchase from a different browser or device.

🤖 If you're using an Android phone:

1. Clear the Facebook App's Cache.
   This can help resolve any issues.
2. Update your phone's operating system.
   Open Settings > System > System update (or “About phone” if needed) and follow the instructions.

🍏 If you're using an iPhone or iPad:

1. Reinstall the Facebook App.
   Sometimes reinstalling the app can fix issues.
2. Update your device's operating system.
   Go to Settings > General > Software Update and update if needed.

Still Unable to Make a Purchase?

If you’ve tried all the steps above and are still having issues, please reach out to our support team by filling out this contact form: https://bit.ly/SHS-contact-support