Support doesn't reply!

Have you reached out to our support team via email and not received a response? No need to worry; they likely haven't yet reached your request as they respond to messages in chronological order.

When can I expect a reply?

Typically, the initial response takes no more than 2 working days. Please note that our support team operates during German office hours and is unavailable during weekends and holidays.

Can I get a reply faster by sending more emails?

No, sending multiple emails may extend the waiting time. If you have additional details to share, please include them in a follow-up message within the original email thread.

IIf it seems like the response is taking longer than usual, be sure to check your spam inbox folder and double-check that there are no typos in our support's email address ([e-mail]).