Game keeps disconnecting

Dealing with disconnections is nothing fun, but following these steps can help get you back to your game smoothly. Just choose your device below for the steps you need!

🖥️ COMPUTER ┊ 💻 LAPTOP

🍏 iPHONE ┊ 🍎 iPAD ┊ 🤖 ANDROID

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🖥️ For Computer or Laptop:

1. Check your Internet connection:
   • Get as close to the router as possible.
   • Make sure no one in your household is downloading anything.
   • Try using a different Wi-Fi network if available.
2. Restart your router:
   • Press the power button or unplug the power cable.
   • Wait 30-60 seconds, then plug it back in and wait for the lights to stabilize.
3. Troubleshoot your browser:
   • Update your browser: Ensure it's up to date by following the steps for Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.
   • Disable browser extensions: They can interfere with the game. In Chrome, type chrome://extensions/, then toggle them off. Find guides for Mozilla Firefox, Microsoft Edge and Safari.
   • Clear cookies and cache: In Chrome, go to "More tools" > "Clear browsing data" > "All time" > Clear cookies and cached files. Find guides for Mozilla Firefox, Microsoft Edge and Safari. 
4. Restart your device: Power it off and back on to ensure a fresh start.

🍏 For iPhone or iPad:

1. Check your Internet connection:

   • Use Wi-Fi instead of mobile data.
   • Get as close to the router as possible.
   • Make sure no one in your household is downloading anything.

2. Restart your router:

   • Press the power button or unplug the power cable.
   • Wait 30-60 seconds, then plug it back in and wait for the lights to stabilize.

3. Update your Facebook app:

   • Open the App Store, search for Facebook, and tap "Update" if available.

4. Update your operating system:

   • Go to Settings > General > Software Update. If an update is available, tap "Download and Install."

5. Reinstall the Facebook app:

   • Hold the Facebook app icon, select Remove App, then delete it.
   • Reinstall it from the App Store.

6. Restart your device:

   • For iPhone or iPad with Face ID: Press and hold either volume button and the side/top button until the power-off slider appears. Drag the slider, then wait for the device to turn off. To restart, press and hold the side/top button until the Apple logo appears.
   • For iPhone or iPad with a home button: Press and hold the side/top button until the power-off slider appears. Drag the slider, wait for the device to turn off, then press and hold the side/top button to turn it back on.

Note: Facebook app only supports iOS 13.4 or greater.

🤖 For Android phone:

1. Check your Internet connection:

   • Use Wi-Fi instead of mobile data.
   • Get as close to the router as possible.
   • Make sure no one in your household is downloading anything.

2. Restart your router:

   • Press the power button or unplug the power cable.
   • Wait 30-60 seconds, then plug it back in and wait for the lights to stabilize.

3. Update your Facebook app:

   • Open the Google Play Store, search for Facebook, and tap "Update" if available.

4. Clear Facebook app cache:

   • Open Settings > Apps > See all apps > Facebook > Storage & cache > Clear cache.

5. Update your operating system:

   • Open Settings > System > System update (or “About phone” if needed) and follow the instructions.

6. Restart your phone:

   • Hold the power button for about 30 seconds to restart.

Note: Facebook app only supports Android 6.0 or greater.

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If you’ve followed these steps and are still experiencing issues, feel free to contact our support!