My device gets too hot when I play the game

There could be various reasons why your game crashes or freezes. However, regardless of the cause, the steps below should help resolve your issues. Click on your device's name for the relevant instructions.

💻 LAPTOP

🍏 iPHONE ┊ 🍎 iPAD ┊ 🤖 ANDROID

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💻 If you play on a laptop:

1. Close all browser tabs except the one running the game.
2. Close all programs except your browser.
3. Place your laptop on a flat, hard surface such as a table to ensure proper airflow. Avoid using soft surfaces like a couch, as they may obstruct ventilation.
4. Clean the air vents and cooling fans of your laptop. Remember to do it regularly.
5. If possible, consider purchasing a cooling pad to help regulate your laptop's temperature.

🍏 If you play on iPhone:

1. Completely close all of your apps except Facebook.
   
   • • Depending on your iPhone model, either double-click the home button or swipe up from the bottom.
     • Swipe the previews of all the apps until none is left.
2. Make sure you have the newest iOS version installed.
   • • Go to your iPhone's settings.
     • Scroll down and tap "General".
     • Select "Software Update". If a new update is available, tap "Download and Install". If your iPhone is up to date, you'll see a message confirming this.
3. Enable the Low Power Mode.
   • • Go to your iPhone's settings.
     • Scroll down and tap "Battery".
     • Select "Low Power Mode", so the switch next to it turns green.
4. Don't play while charging your iPhone.
5. Avoid playing in direct sunlight.
6. Take breaks from time to time, so your iPhone can cool down.
7. If you're using a case, consider removing it to allow better heat dissipation.

Important: Facebook app only supports iOS 13.4 or greater.

🍎 If you play on iPad:

1. Completely close all of your apps except Facebook.
   • • From the Home Screen, swipe up from the bottom of the screen.
     • Swipe the previews of all the apps until none is left.
2. Make sure you have the newest iOS version installed.
   • • Go to your iPad's settings.
     • Scroll down and tap "General".
     • Select "Software Update". If a new update is available, tap "Download and Install". If your iPad is up to date, you'll see a message confirming this.
3. Enable the Low Power Mode.
   • • Go to your iPad's settings.
     • Scroll down and tap "Battery".
     • Select "Low Power Mode", so the switch next to it turns green.
4. Don't play while charging your iPad.
5. Avoid playing in direct sunlight.
6. Take breaks from time to time, so your iPad can cool down.
7. If you're using a case, consider removing it to allow better heat dissipation.

Important: Facebook app only supports iOS 13.4 or greater.

🤖 If you play on an Android phone:

1. Completely close all of your apps.
   • • Swipe up from the bottom, hold, then let go.
     • Swipe from left to right.
     • On the left, tap "Clear all".
2. Update your phone's operating system.
   • • Open the "Settings" app.
     • Near the bottom, tap "System" and then "System update".
       • If needed, first tap "About phone".
     • Your update status will appear. Follow any steps on the screen.
3. Don't play while charging your phone.
4. Avoid playing in direct sunlight.
5. Take breaks from time to time, so your phone can cool down.
6. If you're using a case, consider removing it to allow better heat dissipation.

Important: Facebook app only supports Android 6.0 or greater.

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If your device continues to overheat while playing the game despite following the steps above, we recommend reaching out to your device's manufacturer.