Game or levels not loading

Sometimes, your game or parts of it might not load as expected. No worries - just follow the steps in this article, and you’ll be back to enjoying the game in no time! Click on your device's name for the right instructions.

🖥️ COMPUTER ┊ 💻 LAPTOP

🍏 iPHONE ┊ 🍎 iPAD ┊ 🤖 ANDROID

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🖥️ For Computer or Laptop:

1. Refresh the page (tap  or click Ctrl+F5 on your keyboard).
2. Close and reopen the game.
3. Troubleshoot your browser:
   • Update your browser: Ensure it's up to date by following the steps for Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.
   • Disable browser extensions: They can interfere with the game. In Chrome, type chrome://extensions/, then toggle them off. Find guides for Mozilla Firefox, Microsoft Edge and Safari.
   • Clear cookies and cache: In Chrome, go to "More tools" > "Clear browsing data" > "All time" > Clear cookies and cached files. Find guides for Mozilla Firefox, Microsoft Edge and Safari. 
4. Check your Internet connection:
   • Get as close to the router as possible.
   • Make sure no one in your household is downloading anything.
   • Try using a different Wi-Fi network if available.
5. Restart your router:
   • Press the power button or unplug the power cable.
   • Wait 30-60 seconds, then plug it back in and wait for the lights to stabilize.
6. Close all tabs except the game.
7. Close any other programs on your device.
8. Restart your device. Power it off and back on to ensure a fresh start.

Note: Our game works best on Google Chrome - other browsers may cause issues.

🍏 For iPhone or iPad:

1. Make sure your Facebook app is up to date.

   • Open the App Store, search for Facebook, and tap "Update" if available.

2. Make sure your operating system is up to date.
   • Go to Settings > General > Software Update. If an update is available, tap "Download and Install."

3. Check your Internet connection:

   • Use Wi-Fi instead of mobile data.
   • Get as close to the router as possible.
   • Make sure no one in your household is downloading anything.

4. Restart your router:

   • Press the power button or unplug the power cable.
   • Wait 30-60 seconds, then plug it back in and wait for the lights to stabilize.

5. Reinstall the Facebook app:

   • Hold the Facebook app icon, select Remove App, then delete it.
   • Reinstall it from the App Store.

6. Restart your device.

   • For iPhone or iPad with Face ID: Press and hold either volume button and the side/top button until the power-off slider appears. Drag the slider, then wait for the device to turn off. To restart, press and hold the side/top button until the Apple logo appears.
   • For iPhone or iPad with a home button: Press and hold the side/top button until the power-off slider appears. Drag the slider, wait for the device to turn off, then press and hold the side/top button to turn it back on.

Note: Facebook app only supports iOS 13.4 or greater.

🤖 For Android phone:

1. Clear Facebook app cache:

   • Open Settings > Apps > See all apps > Facebook > Storage & cache > Clear cache.

2. Update your Facebook app:

   • Open the Google Play Store, search for Facebook, and tap "Update" if available.
3. Update your phone's operating system.
   • • Open Settings > System > System update (or “About phone” if needed) and follow the instructions.

4. Check your Internet connection:

   • Use Wi-Fi instead of mobile data.
   • Get as close to the router as possible.
   • Make sure no one in your household is downloading anything.

5. Restart your router:

   • Press the power button or unplug the power cable.
   • Wait 30-60 seconds, then plug it back in and wait for the lights to stabilize.
6. Restart your phone by holding down the power button for about 30 seconds.

Note: Facebook app only supports Android 6.0 or greater.

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If you’ve followed these steps and are still experiencing issues, feel free to contact our support!